We offer a variety of services to meet the needs of public sector organizations implementing technology or other major business change initiatives. Your court or agency has unique needs. You need to operate effectively and efficiently to keep pace with workload demands while upholding the highest standard of accuracy, quality and integrity. The public demands a sophisticated level of “self-service”, speed and convenience. We are subject matter experts - let us assist you with your business and technology initiatives and take your court or agency to the next level, confidently and effectively.

You are a leader with vision. You know where your organization needs to go and how to get there. The problem is there is simply not enough of you to go around when it comes to managing a major new initiative while also managing and maintaining the day-to-day responsibilities and activities of your court or organization.

We have the executive-level management experience as well as the project management experience you need to keep it all moving forward seamlessly. We will work with your staff on your business/technology initiative, offering expert guidance and coaching while keeping you regularly informed and briefed on project activities and potential “fires” to the level of information you prefer and put your feedback and direction into action - so you can do it all!

Business Process Re-Engineering:  Business Practice Changes – “The Wisdom to Know the Difference”-   Streamlining and standardizing business practices are laudable and necessary goals for any large scale, enterprise-wide business and technology initiative.  The ability to measure performance on an organization-wide basis, share data with business partners and automate workflow (just to name a few) all depends on some degree of business process standardization.  The ability to recognize when enterprise-wide business practice standardization is essential versus those times when local practice variation is acceptable or even necessary is an art form of sorts.  Project success and buy-in depends on the “wisdom to know the difference”.  Justice Connections has the experience to assist you in understanding the difference and can provide the necessary guidance in navigating this difficult terrain.  You know your organization and its culture.  Together we can determine which business practice changes (either related to system use or configuration or not) should be standardized based on the goals and objectives of the larger organization today and as far as we can see into the future.  Not all business processes should be done exactly the same, in all business locations, all of the time.  We can assist you in sorting out these complex issues and help you achieve the right balance to attain the “the wisdom to know the difference” for your court or organization.

A project has a distinct beginning and an ending. While some projects can be long in duration, at some point the mission is accomplished and the project is complete. Program management refers to those efforts that are the fabric of your organization; they are part of what you do for the customers you serve.

Contact us if you are need of a program review or short-term resources to manage, revive, tweak or redesign a program in your court or organization. We can offer a professional, objective perspective to help you improve upon the way you do your business and serve your customers and constituents.

Project Management – Once approved, a project takes on a life of its own. Depending on the size of the initiative, it can consume some of your most valuable resources for long periods of time. We can assist you with your business and technology initiative by providing exceptional project management services. Whether it is to augment the skills and experience of your own project management staff or to serve as the lead project manager for the effort; you can count on us to effectively and skillfully provide leadership to your business and technology effort through the practice of professional project management principles.

Project Leadership – There are many roles to be filled on a large project and the skills sets needed to fill these roles can vary greatly by project and organization. We can assist you with a variety of skills and services to supplement your project team. We know courts and we speak your language. Whatever your particular needs, our experience can be valuable to you in meeting your project goals and objectives. Contact us about your unique needs.

There is no end to the business decisions that need to be made as part of implementing new technology. System tables to populate, business practices to review, workflow to automate, system rights to assign, custom forms to create, rules and statutes to observe… the list goes on and on. We are experts in courts and technology implementation. We can assist you in making all of the important decisions you will face with your software implementation. With our court process expertise and implementation experience, we can help your court or organization break down these daunting tasks so that you can make informed decisions that will stand the test of time and do so in a timely manner to keep your project on schedule; saving you time and money.

Change is a people oriented process – technology is the easy part. It is human nature to resist new ways of doing things, changing our business practices and behaviors when “that’s the way we’ve always done it around here.” It is important to remember and address the human aspects of major change as well as the technical considerations. We can help you incorporate key change management concepts and activities into your business and/or technology change initiative to ensure a successful outcome.

Key change management concepts and activities for large projects typically include:

• Understanding the impact the change initiative will have on various groups within the organization as well as external stakeholder groups to build a roadmap for meaningful communication.
• Building a case for change from a business perspective as well as emotional (human) viewpoint.
• Engaging organization leadership to model and champion desired attitudes and behaviors.
• Providing staff at all levels of the court organization a sense of ownership. This includes opportunities to feel engaged and informed about the project, opportunities to ask questions, express concerns and as well as to share experiences with others. Providing stakeholders and business partners the opportunity to be heard is also paramount to a successful change effort.

Your people are your most important asset. We can provide the leadership and direction needed to help ensure that change happens “with” your employees, not “to” them.